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We’ve heard of an efficient coffee service being compared to a really impressive close-up magic card trick—and based on what we know about the intricacies of what cafe workers do all day, (and based on what we’re pretty sure we know about close-up magic) it’s an apt analogy. Every move is fluid, effortless, and highly practiced, and when you watch it all come together, it’s quite mesmerizing. Then, before you even realize what’s happened, there’s your card—or in this case, your coffee order—right in front of you.
And here’s the thing: Both require intentional training and lots of practice to make the magic happen.
The first time you powered an espresso machine, chances are, it didn’t go exactly the way you pictured it. And over time—and with some expert barista training—those skills improved until a casual observer would reckon you’ve always been a macchiato aficionado or a lifelong pourer of museum-worthy latte art.
With proper barista training and the right educational opportunities, you and your cafe workers can not only pour some eye-catching latte art, but they can also speed up their operations and deliver exceptional flat whites in no time flat.
Let’s make sure we’re on the same page, shall we? When we talk about efficient operations in your coffee shop, we don’t just mean fast service. After all, "fast" doesn’t always equal "exceptional;" it just means fast. And that doesn’t always equal "positive," or "delicious," or "truly special."
Efficient, then, isn’t just about getting drinks made in a timely manner, but how your baristas and cafe workers feel about this (no need for unnecessary stress), and also how your coffee shop guests feel about the process of selecting, ordering, and getting their beverage; their experience. It means reasonable times, no confusion, and tasty, accurate, visually appealing orders—without wasted product and without too much extra time waiting in line.
It also means:
So an efficient coffee shop is probably not powered by one person taking and ringing up orders, making the drinks, grabbing bakery items from the case, and cleaning along the way, all while a line starts to form.
Instead, an efficient coffee shop might mean having several staff members on hand to run the register, handle food and bakery items, and make drinks—and perhaps even displaying a well-placed QR code for guests to scan so they can take a closer look at the menu while they wait in the queue.
An efficient coffee shop may also mean making tiny tweaks to prioritize the things that make your operations run smoother. These tweaks may include:
For Dilworth Coffee, we’ve discovered that when you cover five specific areas of your coffee shop or cafe, you end up creating efficient operations. These areas are part of our proven process:
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Your baristas are the heart of your coffee shop—so why not empower them with the skills and knowledge to really take your shop to the next level?
At Dilworth Coffee, we offer customized training programs to elevate your operations and make them more efficient. This can mean things like:
But we also believe that an efficient coffee shop doesn’t just happen at the counter, but also with what’s happening behind the scenes.
Latte art is important—after all, those aesthetically pleasing pours end up on social media and serve as free publicity. However, just as important is support and training across the entire spectrum of your organization—everything from how to reduce food waste that cuts into your profit margins to how to schedule and organize your staff to maximize efficiency and teamwork during peak hours.
We can even train you on how to train your team so that all your baristas get the same consistent, timely onboarding and the skills they need to make your shop the best on the block. Other ways we can help make every part of your shop efficient?
Why is this so important? The success of your coffee shop depends on the strength of your team; on their skills, capacity, and especially on their efficiency. We want to see you thrive, and that’s why we are eager to empower you and your team through our training programs.
Making your coffee shop shine takes a whole team. We're constantly learning, growing, and supporting each other, because when everyone knows the "plays," the coffee flows, and everyone wins!
We’d love to be your coach. Our training and services can be the secret play to get the win you’re looking for. With our personalized training programs, we’ll discover together all the places you’re succeeding, then pinpoint specific areas of growth and help you and your team get there together. Contact us today to learn more!
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