FAQ

You can order retail coffee for home online through the retail website by visiting DilworthCoffee.com and looking for the category shop. You may also purchase coffee at any of our independently owned Dilworth Coffee storefronts.

Wholesale orders may also be placed by telephone or email during normal business hours (Monday through Friday, 8:00 am – 5:00 pm ET).  Voicemail or email ordering is available for after-hours orders. All orders NOT placed by telephone will be confirmed prior to being fulfilled.

Toll-free phone – (800) 835-5943
Local phone – (919) 881-8271
Email – orders@dilworthcoffee.com

Standard orders received and confirmed before 12 pm EST during normal business days will be shipped the next business day. Orders received after 12 pm EST may ship the second business day. Please be aware that our roastery will be closed on common holidays.

Large orders and retail cases of 5 cases or more may need additional lead time of 3 to 5 business days. Please separate any coffee, allied, or large orders at time of placement if needed to avoid additional days to process your order.

If you are a wholesale customer who orders by telephone or email, you may discuss expedited shipping with a Customer Care Associate upon placing your order. Please dial (800) 835-5943 or mention the need for expedited shipping when ordering.  Customers ordering on our Business Online Ordering Portal, may note an expedited request in the note section when checking out online.

For online orders, you can select your shipping method at checkout.

For wholesale orders, our preferred shipping carriers are FedEx Ground and FedEx Freight (FEDEX). Other carriers can be accommodated, but all freight cost will be the responsibility of the customer. In the event of large wholesale orders, heavy items, special orders and oversized orders, LTL (pallet) service is available. Orders being shipped LTL carrier require an extra 24-hour notice to make carrier arrangements. Customer requests or additional charges required to receive LTL shipments are the responsibility of the receiving party.

Please inspect all deliveries upon receipt. All claims for damaged shipments must be made within 2 business days of receipt. If a damaged order is received via common ground carrier, please note it with the delivery driver, retain all packing materials with the order and contact Dilworth Coffee at (800 835-5943 to report the situation.

To process a claim for any damage, we will need tracking information of package damaged, a summary of damage issue, and pictures of packaging to submit a claim to FedEx.

If a damaged order is received via an LTL carrier, please submit the claim directly to the carrier, per Federal Regulations.

YOU ARE RESPONSIBLE FOR REPORTING DAMAGED SHIPMENTS

If you have registered with us as a wholesale customer and your account is in good standing, you may qualify for free or reduced shipping on certain products. Please discuss your options with your sales representative or a Customer Care Associate by calling (800) 835-5943.

At the time of ordering, please request customer pickup as your ship method. This will ensure your order will be processed for pickup.

Business account orders placed prior to 12 pm eastern time can be picked up from our Raleigh, NC roasting and production facility on the following business day.

4320 Delta Lake Drive
Raleigh NC 27612

This service is available without an appointment Monday through Friday from 1:30 PM to 3:30 PM ET at Loading Zone 2. Please look for the signage and bell to ring for someone from our team members to assist you with your order. For the safety of ALL our guests and team members, face coverings are required to utilize this pick-up service.

Dilworth Coffee does not offer a “cash & carry” service.

If you are a wholesale coffee customer, you may ask about our Same Day Guarantee or Expedited Shipping Options. This is how it works: You may pay $25 or 10% of your total bill (whichever is larger) for expedited order processing. When the Same Day Guarantee is available, orders received and confirmed by 12pm will ship the same day. Same Day Guarantee is not available for all orders; please ask your customer service representative if your order qualifies. Call our customer care team at (800) 835-5943 to discuss your options.

All requests for returns of products ordered on this website must be made within 5 days of delivery. No returns can be accepted without prior authorization, which you can receive by calling (800) 835-5943. All product must be sealed, non-expired, and in good condition to be considered for return.

There will be a restocking charge fee of 50% on all coffees and 25% for everything but coffee products. Applicable inbound and outbound freight charges are the responsibility of those requesting the return. Equipment and some products may not be eligible for return. Please consult customer service for any exceptions.

Please include your authorization number on all product returns.  Once the product is received and inspected, a credit memo will be issued within 5-7 business days.

Return those orders to:

Stockton Graham & Co.
dba Dilworth Coffee
ATTN: Returns
4320 Delta Lake Drive
Raleigh, NC 27612

To return an item purchased in a Dilworth Coffee storefront, please only return it to the store of purchase. Each store has its own return policy. Please be sure to understand the return policy for every item you wish to purchase before you make a purchase. Stores may choose not to accept returns at their discretion.

Wholesale business accounts, once approved, can purchase one available unit based upon the item.  Certain minimums may apply to receive certain discounts or promotion offers.

For wholesale orders submitted online,  telephone or email, we accept the following payment methods:

Major credit cards: Visa, MasterCard and American Express
Certified check
Business Check
ACH bank Transfer with prior arrangements.

Wholesale Accounts are available for customers who are buying for their business, such as coffee shops, gourmet shops, espresso bars, kiosks, and more. 

You must register in your state as a business or other qualified entity and complete the Wholesale Business Account Agreement Form to be considered for a wholesale business account.

Return your Account Aggreemnet Form to orders@dilworthcoffee.com.  Completed applications typically take one business day to process.

Wholesale Account Application

Wholesale Business Accounts are exclusively reserved for businesses or those involved in the trade or business of specialty coffee.

Businesses that have set up a wholesale account with us may qualify to NOT have certain state sales or use taxes assessed on purchases from Dilworth Coffee.  We will need to have properly completed sales and use tax exemptions forms on file with Dilworth Coffee. Otherwise, sales tax will be collected and remitted to the applicable state.